Terms of Use

Welcome to HelpfulAI! These Terms of Use ("Terms") govern your access to and use of the HelpfulAI website, platform, and AI assistant services (collectively, the "Service") provided by HelpfulAI, Inc. ("HelpfulAI," "we," "us," or "our").

By accessing or using our Service, you agree to be bound by these Terms. If you do not agree to these Terms, do not use our Service.

1. Acceptance of Terms

By accessing or using our Service, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization.

2. Description of Service

HelpfulAI provides AI-powered assistant services including but not limited to:

• Conversational AI interactions
• Content generation and analysis
• Document processing and creation
• Data analysis and insights
• Integration with third-party applications
• Multi-user and organizational account features

3. AI Service Disclaimers

3.1 AI Content Accuracy

IMPORTANT: Our AI services generate content using machine learning models. AI-generated content:

• May contain inaccuracies, errors, or "hallucinations"
• Should be reviewed and verified before use in critical applications
• May reflect biases present in training data
• Is not guaranteed to be factually correct or up-to-date

3.2 No Professional Advice

AI-generated content does not constitute:

• Legal, medical, financial, or professional advice
• Recommendations for specific actions or decisions
• Substitutes for human expertise or professional consultation

3.3 Model Limitations

You acknowledge that AI models have inherent limitations including:

• Training data cutoff dates
• Potential for biased or inappropriate outputs
• Inability to access real-time information (unless explicitly provided)
• Limited understanding of context and nuance

4. User Accounts and Registration

4.1 Account Creation

To access certain features, you must create an account by providing accurate and complete information. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Promptly notifying us of any unauthorized use

4.2 Organizational Accounts

For team or enterprise accounts:

• Account administrators have control over user access and data
• Organizations are responsible for their users' compliance with these Terms
• Data sharing within organizations is governed by your organization's policies

4.3 Account Suspension

We may suspend or terminate accounts that violate these Terms or engage in harmful activities.

5. Acceptable Use Policy

5.1 Permitted Uses

You may use our Service for lawful business and personal purposes consistent with these Terms.

5.2 Prohibited Uses

You may not use our Service to:

Illegal Activities:

• Violate any applicable laws or regulations
• Infringe on intellectual property rights
• Engage in fraud, harassment, or harmful activities

AI-Specific Prohibitions:

• Generate content that impersonates real individuals without consent
• Create deepfakes or misleading synthetic media
• Generate content for spam, phishing, or malicious purposes
• Attempt to reverse-engineer our AI models
• Use outputs to train competing AI models without permission

Technical Restrictions:

• Attempt to gain unauthorized access to our systems
• Interfere with or disrupt the Service
• Use automated tools to access the Service beyond rate limits
• Share account credentials with unauthorized users

5.3 Content Moderation

We reserve the right to review, monitor, and remove content that violates these Terms or our Content Policy.

6. Intellectual Property

6.1 HelpfulAI's Rights

HelpfulAI retains all rights, title, and interest in:

• The Service and underlying technology
• AI models and algorithms
• Trademarks, logos, and branding
• Proprietary software and documentation

6.2 User Content Ownership

You retain ownership of content you provide to the Service ("User Content"). By using the Service, you grant us a limited license to process your User Content to provide the Service.

6.3 AI-Generated Content

You own the rights to AI-generated content created through our Service, subject to:

• Your compliance with these Terms
• Our right to use aggregated, anonymized data for service improvement
• Third-party rights in any input content you provide

6.4 Feedback

Any feedback, suggestions, or ideas you provide about our Service may be used by HelpfulAI without obligation or compensation.

7. Privacy and Data Protection

7.1 Privacy Policy

Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your information.

7.2 Data Processing

For organizational accounts, we act as a data processor. Your organization remains the data controller responsible for compliance with applicable data protection laws.

7.3 Data Security

We implement reasonable security measures, but you are responsible for:

• Protecting your account credentials
• Not sharing sensitive information inappropriately
• Understanding the security implications of your use

8. Payment Terms

8.1 Subscription Fees

Paid plans are billed according to your selected subscription terms. Fees are non-refundable except as specified in our Refund Policy.

8.2 Auto-Renewal

IMPORTANT: Subscriptions automatically renew unless cancelled before the renewal date. You will be charged the then-current rate.

8.3 Payment Processing

Payments are processed by third-party providers. You agree to their terms and conditions.

8.4 Usage Limits

Accounts may have usage limits based on subscription tier. Exceeding limits may result in service restrictions or additional charges.

9. Service Availability

9.1 Service Levels

While we strive for high availability, we do not guarantee uninterrupted service. The Service is provided "as is" and "as available."

9.2 Maintenance

We may perform scheduled maintenance that temporarily affects service availability. We will provide reasonable notice when possible.

9.3 Data Backup

While we implement backup procedures, you are responsible for maintaining your own backups of critical data.

10. Limitation of Liability

10.1 Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

10.2 Limitation of Damages

TO THE MAXIMUM EXTENT PERMITTED BY LAW, HELPFULAI SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, DATA LOSS, OR BUSINESS INTERRUPTION.

10.3 Maximum Liability

Our total liability to you for any claims arising from these Terms or the Service shall not exceed the amount you paid us in the 12 months preceding the claim.

10.4 AI-Specific Limitations

You acknowledge that AI-generated content may be inaccurate and agree that HelpfulAI is not liable for:

• Decisions made based on AI-generated content
• Inaccuracies or errors in AI outputs
• Consequences of using AI content without proper review

11. Indemnification

You agree to indemnify and hold HelpfulAI harmless from claims arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of third-party rights
• Content you provide or generate through the Service

12. Termination

12.1 Termination by You

You may terminate your account at any time through your account settings or by contacting us.

12.2 Termination by Us

We may terminate or suspend your account immediately if you:

• Violate these Terms
• Engage in harmful or illegal activities
• Fail to pay applicable fees

12.3 Effect of Termination

Upon termination:

• Your right to use the Service ceases immediately
• We may delete your account and data after a reasonable period
• Provisions that should survive termination will remain in effect

13. Dispute Resolution

13.1 Governing Law

These Terms are governed by the laws of the State of Delaware without regard to conflict of law principles.

13.2 Dispute Resolution Process

Before filing any legal action, you agree to:

1. Contact us at [email protected] to attempt resolution
2. Participate in good faith negotiations for 30 days
3. Consider mediation if direct negotiation fails

13.3 Class Action Waiver

You agree not to participate in class action lawsuits against HelpfulAI.

14. General Provisions

14.1 Changes to Terms

We may modify these Terms at any time. Material changes will be communicated through:

• Email notification to registered users
• Prominent notice on our website
• In-service notifications

Continued use after changes constitutes acceptance of new Terms.

14.2 Severability

If any provision of these Terms is found unenforceable, the remaining provisions will continue in full force.

14.3 Entire Agreement

These Terms, together with our Privacy Policy and other referenced policies, constitute the entire agreement between you and HelpfulAI.

14.4 Assignment

We may assign these Terms in connection with a merger, acquisition, or sale of assets. You may not assign your rights without our consent.

14.5 Force Majeure

We are not liable for delays or failures due to circumstances beyond our reasonable control.

15. Contact Information

For questions about these Terms, please contact us:

HelpfulAI, Inc.
Email: [email protected]
Website: www.helpfulai.app

Legal Notices: [email protected]

See also our Privacy Policy and all HelpfulAI Legal Policies.

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